FACE.IT is a personalized facial care system for men.


BRIEF

For 14 weeks, my team was tasked to redesign the facial care routine for men who are busy global business travelers. 

 

SOLUTION

FACE.IT is a customizable facial care system for men complete with a dispenser, a camera that scans the face, and a mobile app that sets a personalized recipe daily based on data of the user’s skin and weather conditions. 

Team members  

Leah Demeter, graphic designer

Fred Tsai, product designer 

Yenju Lai,  product designer

 

 


Play video to see how FACE.IT works. 
(Video length is 4:00)


Product Features

 

facial care platform

The five components that complete the facial care system are:


1.  Smart Camera: scans the face

2.  Dispenser: dispenses the solution

3.  Cartridges: mailed monthly 

4.  TSA-friendly Container: carry on-the-go

5.  Mobile app: controls the device

 

 


Device Control

 

mobile app

The user uses the mobile app to create personalized recipes by factoring in the user's specific skin condition and geographical data for local weather conditions.


How the System Works

 

Interviews

Primary research

Our team conducted six interviews to better understand what it is like living with a hearing loss.

 
Coco mild hearing loss Uses a hearing aid but does not use captioning

Coco
mild hearing loss

Uses a hearing aid but does not use captioning

Jayna severe hearing loss Uses a hearing aid and uses captioning

Jayna
severe hearing loss

Uses a hearing aid
and uses captioning

Leah profound hearing loss Wears a cochlear implant and uses captioning

Leah
profound hearing loss

Wears a cochlear implant and uses captioning

Dr. Houston Speech Therapist Works with patients who have a hearing loss

Dr. Houston
Speech Therapist

Works with patients who have a hearing loss

Diana Real-time Captionist Has worked in court, business, and school settings

Diana
Real-time Captionist

Has worked in court, business, and school settings

Cindy Real-time Captionist Has worked in court, business, and school settings

Cindy
Real-time Captionist

Has worked in court, business, and school settings


Interview Takeaways:
Identifying User Needs

 

teamwork.png

Control

Users want to control the situation without being intrusive.

Portability

It is difficult to be mobile with the current captioning equipment.

Privacy

It is difficult to build personal relationships with the captioners following the user around. 

Empowerment

Empower the user's confidence and independence. 


Gaining User Empathy:
The Earplug Experiment 

Participatory RESEARCH

Since I am profoundly deaf, most people don't realize how difficult it is to have a hearing loss on a day-to-day basis. My teammates went through an entire day at school wearing earplugs to better understand what it is like to experience social situations with a hearing loss. 

 

 
The earplugs that my teammates wore gave them the equivalent of a mild hearing loss. 

The earplugs that my teammates wore gave them the equivalent of a mild hearing loss. 

My team needed to rely on my captioning to understand what was going on during class presentations. 

My team needed to rely on my captioning to understand what was going on during class presentations. 


Experiment Takeaways

 

 

Repeat Requests

My teammates had to ask people to repeat what they said often.

Voice Volume Unawareness

They were unaware of the volume of their own voices.

Isolation Feeling

They felt distant from others because they could not hear people speaking more than a few feet away. 


Collaboration 

Ideation Process

We did all brainstorming, ideation, and prototyping  as a group for long hours outside of class. We did sketching on large pieces of  butcher paper which allowed us to see and discuss our sketches and build on each other's ideas.